HANDLING
DIFFICULT SITUATIONS

 

 

 

What?

Learn how to spot the signs of conflict at work and make an informed choice in how to handle conflict when it arises.  Through reviewing your preferred ways of working, learn what may be holding you back from dealing with difficult situations appropriately.  

 

Practise with some new practical tips that ensure you engage and influence others effectively in difficult times.

 

Topics covered 

Spot the signs of conflict
Understand conflict and the difference between healthy and unhealthy states of mind
Mindfully choose the most appropriate response to a range of challenging situations
Handle difficult conversations and leave a positive impact
Prevent future conflict arising.

 

Details

Half / Full Day | £950 / £2,450 | Max 15 attendees | On-site OR Online | Pen, paper, flip chart required